Sleeps12.com Reviews
Sleeps12 has grown from strength to strength over the years and we've gradually acquired more and more beautiful properties and a very knowledgable team who know them inside out; we are constantly working on our website which acts as a comprehensive 'one-stop holiday site' where you can find all you need to help you plan a fabulous large group holiday. We are proud of the service we provide to our guests.
Booking a holiday can be stressful but our aim is to make it easy for you. Customer service is very important to us so if you have any queries whilst booking your holiday or before you arrive rest assured that if you give us a call you'll come through to someone who really knows what they're talkign about; someone who can give the advice, guidance and reassurance you're looking for.
If you prefer to book and plan your holiday yourself, that's fine; we won't interfere. If you need recommendations for where to eat, places to visit, where to walk your dog, which caterers to use, which activities to book, and so on, it's all there on our website.
We like to think of it as a personalised approach to holiday letting; Sleeps12 helps you to plan your holiday right down to the finer details. Many of our guests return year after year and some even book several times in a twelve month period. This makes us happy, it emphasises that we've got it right, and the high quality and standards that we maintain will always lie at the core of our ethos.
We love to hear what our guests have to say about us, so we ask for feedback on each stay whether it's a 2 night weekend break or a week long family holiday; it's important to us and helps us to build on what we've achieved so far. We also get great feedback about the general experience of Sleeps 12 and the whole booking process. Have a read of some of these comments...
10/10 - It was all great. Sleeps 12 were amazing to deal with and the Owner of the property same. All so helpful and made our stay great. The local Bishopswood walk starting a the Candlelight Inn was a great family afternoon out walking across the countryside. - Flossy Brook - Barnes
10/10 - Sleeps12 staff were amazing, helpful and really supportive I found them brilliant. The pool, games area and facilities in house were great, our boys had an amazing 18th birthday really brilliant. We had a great time will definitely book with company again. - Culmbridge House - Rudd
10/10 - Everything was perfect. The staff at Sleeps12 gave us great communication when needed and were a huge help. Bobbie and Nick at Dustings were amazing too, they helped with anything we needed, nothing was too much trouble. The accommodation was exceptional, the little touches, like robes and freshly made cookies were appreciated too. We're looking to arrange another trip soon. Huge thanks to everyone. - Dustings - Blandford
10/10 - Great customer service from the booking to having security deposit refunded on the day we vacated the property. - Syms
10/10 - Monies received - many thanks for being so flexible and accommodating. It was a problem entirely brought on by COVID-19 but nonetheless, Sleeps12 have been brilliant! - Jane
10/10 - Fantastic accommodation, met & exceeded my expectations with every last detail thought of. Owners quick to respond to questions & pre arrival information very clear. Sleeps 12 helpful & easy to deal with at every step. Would love to book again in the future. Definitely recommend. Berrow beach was one of the best beaches I have been to - miles of sandy beach. - Riverside - Farrer
10/10 - Sleeps 12 was so helpful and prompt with all communication. The property itself was faultless. Just a 5 mins drive from the property is St Audries Bay, it’s a short but very steep walk down to a fabulous beach which has a waterfall, perfect place to take a leisurely picnic near the waterfall. - The Old Rectory - Zambardi
10/10 - Everything was brilliant, great property, the people who met us were friendly and helpful, the people on the phone who we dealt with before the holiday were very helpful and friendly. Overall I have nothing but praise for the entire experience. - Shires - Easton
10/10 - Great communication from the people at Sleeps12. Would be my first choice for arranging another group holiday based on this. The house was also very nice and everything went smoothly. - Fuzzy Orchard - Goddard
10/10 - The whole experience was smooth running. Highly recommend and would not hesitate to use Sleeps 12 in the future. The property is first class. Beautiful location. Beautiful inside. Everyone thoroughly enjoyed the whole weekend. Even storm Ciara didn't disrupt our weekend!! Fantastic memories made for everyone. Thank you!! Most of the group went off to do clay shooting as part of the activities whilst we were there at Devon Pursuits. This comes highly recommended. - Pippinsands - Gunn
10/10 - We had a lovely stay, loved the pool and hot tub! There were a few issues with the heating not working on the first night but the owner of the property couldn’t have been more helpful and got it fixed the following day for us. Would definitely book through sleeps 12 again and would highly recommend the property we stayed in also. Thank you. - Jurston Barn - Atkin
10/10 - I can’t thank sleep12 enough, you have been amazing. The house was beautiful, was immaculate, the suggestions on your website were fantastic, we decided to hire in the Italian chef. FANTASTIC idea and so reasonable. - Pippinsands - Dawes
10/10 - Sleeps 12 really efficient and easy to work with as a customer. All the communications are clear and simple and easy to follow. Holemoor Stables is a beautiful property - extremely well equipped and a home from home. West Bay on the south dorset coast - amazing beach and absolutely fantastic play park (next to the long stay car park) which is free of charge and designed for the whole family (including elderly and disabled people) rather than just being for children. Absolutely amazing play park - we spent hours there! Dunster castle is about 1 hour drive from Holemoor stables and well worth a visit. Fabulous views across the Bristol channel and plenty to see and do for the whole family, It's national trust. We also visited Dyrham Park which is c 1.5 hours drive from Holemoor (just off the M5) - it has a 270 hectare deer park with LOADS of deer, lots to see and do and a really great natural play park at the top of the hill. - Holemoor Stables - Bottrill
10/10 - As stated above the facilities at Ortus House are ‘second to none’ The house is beautifully and tastefully decorated, very comfortable and relaxing. Booking with sleeps 12 was easy and the company very efficient. - Ortus House - Macro
9/10 - Swimming pool and hot tub. Booking process was easy, helpful email reminders and updates were sent. Easy to speak to someone in person if any queries. Would very happily use sleeps12.com again. - Jurston Barn - Mew
10/10 - Sleeps 12 were brilliant from start to finish. The house was excellent but the swimming pool was the centrepiece. The BBQ was used every day. Although we didn't use the BBQ lodge it was still a useful bad weather reserve. The Air Conditioning in the Conservatory wasn't working but it wasn't really a problem. The owner paid back our security deposit but the time we arrived home so a big. Thank you to Mel for that also. All in all we were really happy with everything. Finally we were so impressed with Sleeps 12 we had already booked for next year. Before this holiday. Thanks to all of you and best wishes for a successful future. - Wayside - Hart
10/10 - Amazing experience with sleeps 12, always so friendly when called or emailed. Answered all questions quickly and well. - the Shires went over and above our expectations. Made our stay easy and enjoyable. - Prior to booking sleeps 12 website was very useful, had four different families will all different needs and wishes and it made it easy for me to find information, Floor plans, things to do etc. - Gary was a fab host, showed us round and even brought a parasol over mid stay when it was delivered which was just what we needed with the heatwave. - we have all come back very very happy guests! Thank you. - Shires - Clark
10/10 - Correspondence was great from Sleeps 12 and the owner. The house was better than we expected, we all had such a brilliant weekend! Will definitely be using Sleeps 12 again! We visited Flip Out Trampolining park in Wellington. - Ilbeare - Macloughlin
10/10 - Everything was perfect and wouldn't change anything! The house was stunning and had a real WOW factor. You really didn't need to leave the house at all, everything was there! The information on the sleeps12.com website was so informative and covered every aspect possible for our stay. I don't think you could improve anymore! All the males in the house went to Haynes Motor Museum and they all enjoy the day out and there was something for all as the ages ranged from 14 - 73 in the party! - Beaverbrook 20 - Kilby
9/10 - We loved the hot tub and open plan living space at the Dancing Hill property. The view from the property was stunning! We were very happy with the service provided with sleeps12 and would recommend your company. Many thanks. - Dancing Hill - Young
10/10 - WOW wow wow!! What a fantastic place. Everyone commented how the photos do not do the place justice. It was so big and fitted with everything you will need. The only thing we had to go and buy was shot glasses. Massive thank you to Anthony for making us feel so welcome and the extra little gifts and to everyone at Sleeps12 for replying quickly to every question I had. Thank you for a superb weekend - we will be back! - Beaverbrook 20 - Angell
10/10 - Friendliness of owners. High standard of property and facilities. High standard of cleanliness. Very well equipped. Good communications from company. - Beaverbrook 20 - Sidaway
10/10 - Everything was perfect I would stay at the property again and definitely use sleeps 12 again! Thank you. - Orchard View - Ross
9/10 - We stayed at Thorncombe for a 3 night stay Easter 2019 and the whole house was lovely. Plenty of space for us all inside and the outside area. The pool was lovely and clean too. It was so nice that the owner Tim came to introduce himself and had left us a few bottles of wine and a cake which we all thought was a lovely touch. Fantastic idea having two kettles and dishwashers, we have never stayed anywhere that had that and we thought it was brilliant with there being so many of us. Also nice that tea, coffee, sugar, dishwasher tablets etc were also supplied. It is all the little touches that make your stay somewhere that little more enjoyable. The only thing we did all say was that it was a shame that there was only one walk in shower in the property as all other ensuites had baths with hand held showers. Just to top it off we have the most amazing weather. I would definitely recommend this property and Sleeps 12 as the whole experience from booking to departure was brilliant. Thanks again.- Thorncombe - Jeffery
10/10 - Culmbridge House was a fabulous venue for our family get together. 18 of us (from 65 yrs to 7 months) thoroughly enjoyed the facilities, from the BBQ hut, to the swimming pool to the garden with trampoline, swings and slide. The house was well equipped and spotlessly clean. the only negative comment is having to be out by a very early 10.00am - the arrival time being a rather late 4.00 pm, 11.00 and 3.00 would have been very welcome! That said... it was still a lovely break and I would recommend it to family and friends. Sleeps 12 also were most helpful and informative and I would definitely be happy to use this company again. We can recommend a day out to Diggerland. - Walker
10/10 - I don’t think anything could be improved! As a growing extended family we try and go away every 12/18 months and I can definitely say this has been our favourite. The accommodation is first class and having the pool was amazing. We had enough of everything such as glasses/mugs etc and the house was clean and warm when we arrived. The Owner was helpful and welcoming. Thanks for the delicious cake! Sleeps 12 website is fantastic for organising things in advance. I especially liked the floor plans so we could organise that before we went. So much easier than 14 people wandering around with bags after a long journey!! Berry House is a stunning place in a lovely location. The surrounding countryside was safe for the kids to explore and they loved running down the driveway to the swing and slide. We would love to return. Thanks again! Tropiquaria - amazing tropical animal centre near Watchet. Don’t be deceived by the look of the place! Kids and adults had a great time. - Berry House - Shambrook
10/10 - Had an absolutely Fantastic stay at Ham Bottom for my 50th birthday. Highlights were definitely the hot tub, bbq hut, swimming pool and going down to feed the pigs every day. The house itself is stunning and very well equipped for what ever occasion you are celebrating. Ashley the owner was very friendly and helpful and one of his dogs kept popping down to say hello which was lovely for the children. The views from the house were breathtaking and the location is so peaceful. In a nutshell from the luxury bedrooms to the gorgeous pool, amazing children's play area, location and just everything I cant Recommend this property enough. We will definitely be re-visiting in the near future. Million thanks sleeps12 for such an incredible, enjoyable break.- Ham Bottom - Lloyd-Jones
10/10 - The property was stunning and as beautiful as we had hoped it would be from the website. It was a great space for a hen do. The pool was a great addition and the house had everything we needed. The information provided was helpful and well organised. The only thing that could have helped was on my online booking to have easy reference back to the property details and what was provided. I find I had to keep clicking back to search for the property as it wasn't easy to find in my booking (may have been me). I would recommend the company. We did use the pampering service, butlers in the buff and also Somerset silent disco.- Flossy Brook - Sharpe
"We have just returned from Ham bottom we all had a fantastic time 2 birthday celebration. Our Little Grandchild loved the house and of course garden and pool. I will defiantly use your company again. Thank you for all information to help us have a lovely time." - Ham Bottom - Smith
1010 - We loved our stay. MIKE, the host was lovely, so responsive and helpful. The house was even better than we had imagined and we loved it. Sleeps12 were as always very helpful with any queries and we were confident we could trust to get a wonderful house. Would highly recommend. - Ortus House - Shelley
10/10 - Everybody loved their time at Beaverbrook 20, the owners Anthony and Jo are lovely people; the little personal touches they did for our arrival was very nice and welcoming. Beaverbrook 20 is a fantastic property, furnished to a very high spec - very spacious too! Would definitely recommend this property - you would not be disappointed!! Booking through sleeps12.com was simple and seemless, each time I called for various reasons, staff members were always helpful and dealt with my booking in an efficient and professional manner, the level of contact/updates were great too. We will definitely use sleeps12.com again - thank you! - Beaverbrook 20 - Broe
10/10 - The house is absolutely stunning! Could not have asked for more. The service provided by sleeps 12 was spot on. Extremely helpful and the online booking portal very easy to use. Our interactions with the property owner have been fantastic, so helpful and accommodating. Really couldn't have asked for more other than an earlier check in but it is understandable why this could not have been accommodated. We only left the property for a few hours during our stay to go into Bath for lunch and a planned activity. However driving through Bradford on Avon, it looked beautiful and definately somewhere I'd look to explore in the future. - Betts
10/10 - I really don't think there is anything you could improve....all the correspondence from placing the booking and leading up to our stay was excellent. Katie and James were fantastic hosts. We all thoroughly enjoyed our weekend...many people were so impressed that they are considering booking Pound Farm or other properties through Sleeps12 in the near future. Thank you soooo much :) xx- Pound Farm - Harwood
10/10 - My wife and I shared our "130th Birthday Celebrations (60 and 70 years)" at Viney Hill, Lydney, Gloucestershire. We celebrated along with our five children, their partners and our grandchildren for a long weekend. Great location and a beautiful large house with lots of space. There is a room for Pool which was well used by the adults and also Table Football. An indoor swimming pool, well used by everyone, lovely walks, and everything you require. House well stocked with everything you need to cater for large numbers. Could not have chosen a better location. The owner, Kay lives close by and is so very helpful but not intrusive. Highly recommend. Sleeps 12 and their staff first class. - Viney Hill Country House - Livingstone
10/10 - The team at sleeps12 were amazing helping me book the stay, very attentive. Also the owners once we were there were great and couldn’t do enough to help. Everything was fantastic and a group of 18 all can easily say there is no January blues as what a great break away! Also the housekeeping team after we left are superb as they found a friends earrings and had them special delivered back to her. Honestly would love to make this a yearly event. Thank you to you all, your awesome! - The Granary - Drummond
10/10 - The whole process from asking questions prior to booking, booking and paying to all the information provided prior to arriving was just excellent. We weren’t missing anything. We had such a fantastic time and I would like to thank you. We will definitely be booking through sleeps12 again in the future. - Holemoor Stables - Vincent
9/10 - Lovely trip with the family. The children really enjoyed the cottage and would highly recommend Sleeps12 for their professional exchange. - Cockercombe - Khatun
9/10 - We would be more than happy to use Sleeps 12 as our agent as we thought you offered fabulous customer service. Many thanks. - The Benches - Moss
10/10 - We enjoyed everything from start to finish. You truly found us an amazing house. Anthony the owner was very welcoming and a real genuine guy. The house is amazing and we had the best time ever as a family of 15. Thank you so much Sleeps12.com. - Beaverbrook 20 - Guilfoyle
You always replied to my emails straight away. Questions were answered promptly. And you gave us an extra week to pay the balance. Not forgetting the call picked up by Jess at 16:46 on the Friday as we arrived in West Bagborough a little confused as we couldn’t find the lodge. Jess reassured us and directed us in. Stayed on the line until we found it. Very friendly and very patient she was. It was such a relief to finally get there. - Hill
10/10 - House was absolutely stunning and the owner was so lovely! Communication from Sleeps 12 was second to none from start to finish; and I will definitely be booking through you again! :) - Berry House - Davies
10/10 - Our party of ten including two children enjoyed the outdoor space, the pool and hot tub were favourites. The whole holiday at Ham Bottom was an unforgettable experience which would be hard to improve upon. Will definitely book with Sleeps 12 again. - Wright
10/10 - Just Perfect. The house is well laid out and beautifully decorated. The kitchen is well stocked with equipment and we did not want for anything. We had great weather so made full use of the pool and Jacuzzi which is well maintained and spotlessly clean. Our whole experience of Fuzzy Orchard is of pure luxury,we have taken away such wonderful memories and will definitely be back. If you are thinking of booking with Sleeps 12 do not hesitate, they are completely professional and nothing is too much trouble. Oh and thank you for the homemade cakes on arrival they were delicious! - English
10/10 - The property was stunning and was ideal for a large party which included friends and family. The swimming pool, pool table, hot tub, huge outside barbecue, bbq hut and climbing frame all helped made the stay extra special. Lovely to be able to take our dog and plenty of places to walk around the property and local fields. The only feedback to improve our experience further at this property would be patio umbrellas for the outdoor seating area and a welcome pack on arrival that included milk for hot drinks. We have used a number of the Sleeps12 properties over the years and once again our expectations have been exceeded, thank you. Special thanks to Helen in the office for all her assistance with the booking. - Kirrane
10/10 - The house and location were perfect for bringing together lots of people. The organisation by both yourselves and the house owner was faultless. I can't think of a single thing we would want changed. - Calderwood - Hurstone
10/10 - Thankyou for excellent service. - Simmonds - Flossy Brook
10/10 - We would definitely go again and can't wait for our next Sleeps12 property! - Henley
10/10 - All good as usual with sleeps12.com. We can recommend walks along the River Wye bank and Tintern Abbey & village. - The Benches
10/10 - Excellent communication . Excellent location. Excellent house. Excellent welcome. Beautifully clean. Excellent swimming pool. Excellent facilities. - Leese - Whitehaven
10/10 - The whole experience was amazing, from choosing the property, booking it, all of the communication & then WOW. - Shields - Ham Bottom
10/10 - Thankyou to all the staff who were so pleasant - Hillier - Flossy Brook
10/10 - Loved the swimming pool. Met by excellent staff. Excellent service on booking. All excellent. Thoroughly enjoyed ourselves. Can recommend the horse riding, lunch at Hood Arms Kilve followed by a walk down to Kilve beach. - Topazio - Ramscombe
10/10 - The whole process was really simple. Great that you could pay in instalments. Owner was very friendly. House was perfect! - Luff - Viney Hill
10/10 - Everyone at sleeps 12 answered all question promptly without any problem. Thank you so so much for a memorable weekend for my daughter. - Wood - Dancing Hill
10/10 - Great staff at Sleeps12 who always replied to emails and sent relevant information. - Emery
10/10 - Excellent service form Sleeps 12 and fantastic property owner who was very obliging. - Ahmad
10/10 - Terrific property, great space and very clean. Couldn't fault it and will use again. Very helpful contact at all levels and prompt repayment of the cautionary deposit (by the owners). - Mr Lewis - Coat Barn
10/10 - The house was excellent and we can't fault our stay. First time I have used Sleeps 12 and I will use you again. - Mr Batchelor
10/10 - The service we had from Sleeps 12 was excellent! The staff were very friendly and ready to help with any questions we had. The emails sent were always timely and very helpful. A fantastic experience from start to finish. - Ms Cairns - Flossy Brook
10/10 - We had such a wonderful time at the house. From the original enquiry and booking with Sleeps 12 and the meet and greet by Amanda it all ran so well with no issues. Thank your to sleeps 12 and Amanda it truly was a weekend for the memory box. - Mrs Rigby - Foxcombe
10/10 - I have just left some feedback for our stay at Hurstone House but I just wanted to thank you as a company. I have been very impressed with the efficiency and the way the booking was dealt with from start to finish. Everything has been so clear and concise. There are many companies out there who could certainly learn a lesson from you. We will definitely be using you again in the future. - Mrs Greenwell - Hurstone
10/10 - It was easy to book through Sleeps12'. - Mrs Ward - The Benches
10/10 - Sleeps 12 were always available and very helpful. - Mr Lewis - Jurston Barn
10/10 - Sleeps 12 were really good agents and I would definitely recommend them to anyone. They returned phone calls efficiently and answered all of our questions honestly. - Mrs Poole - Milgrove House
10/10 - I found the booking process simple and straightforward and the staff in the office were very helpful in answering any queries. I used a number of suppliers listed on your website and found them all to be very good. - Mrs Burrows - Berry House